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Customer is not able to place online order

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Hello,

The customer is not able to place online orders, he encounters an error message related to the tour partner and can not place orders.

Jelena
Active Contributor
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It seems you might be confusing SCN with an IT Help Desk...

Accepted Solutions (0)

Answers (2)

Answers (2)

Mahendran8888
Contributor
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Hi Amanda Hely,

Have you got any error or any authorisation problem?

Regards

Mahe

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The customer gets the error of tour partner while placing online order.

bijaya123
Participant
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Hi Amanda,

Error may be due to various reason such as authorization issue, credit block, Hence please provide the exact error with message no.

Regards

Bijaya

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Hi Bijaya,

I just have a screen capture from the customer stating the error message. I will attach the screen capture here, it is in French though.