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Image Path Security Audit Finding

My name is Keara Dill, I’m a Project Manager at WPS Health Solutions out of Madison, WI.

We utilize SAP Business Intelligence 2013 with Crystal Reports at my company. We had a contract years ago however it has since lapsed and the contact we previously worked with is no longer at the company. I’m trying to contact someone that can assist with a change we need to make in the image path due to a security implication. We attempted to make the change independently however it took down the application.

Is it possible for someone to use the pre-drafted document below and place it on company letterhead, sign it and email it back to me so we can submit to our client? Any help is greatly appreciated.

Wednesday, May 15, 2019

To Whom It May Concern,

The client, WPS Health Solutions, is unable to quote the image path E:\ and after dbsrv12.exe without breaking the application. Please consider this notice as their exception to the security requirement.

Thank you,

Crystal Reports


Thank you,

Keara

Removed e-mail address, not allowed.

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1 Answer

  • May 27 at 08:55 PM

    It's not clear what you are asking for?

    Call our CIC Team and they can get in contact with Sales, you can get to them by going here:

    https://www.sap.com/products/crystal-reports.html

    Click on the chat button.

    If you are asking for SAP to give you a letter indicating that path is wrong ( or whatever ) sorry we cannot do that for you since you are not part of the SAP Company nor have a valid support contract, we cannot be liable for anything you do.

    Don

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