Hello experts,
May you please provide some guidance on something I am struggling with. My company have configured the Routing Rule and use agent GRAC_SECURITY with rule ID GRAC_MSMP_SECURITY_LEAD_AGENT. There are some people who used to be part of the security team and have since left the company, however somehow they still appear as approvers of this security stage. Where can I remove these people so they don't appear on as approvers. I asked the HR consultants but they couldn't assist.
Kind regard,
Tubatse