Incoming Payment on Account

[former_member382975]

Hi,

One of my customers has a requirement to accept incoming Payments on Account, and not always against a sale or existing invoice/s. Their system is connected to SAP Business One.

For example, a customer comes in and would like to add credit to their account. They hand over cash, the cashier accepts the money and now wants to record the transaction. Is this possible using CCO? As far as I can see there are only two options, neither of which deliver the required functionality:

1. New sales receipt - select customer and press Position cell. Select sales item type of "Payment for invoice", find the existing invoice/s to pay, take the payment and confirm. Unfortunately in our scenario the customer does not have any outstanding invoices, they just want to add credit to their account.

2. Purchase a dummy article at a cost of 0.01, over pay, e.g. 200.00. Unfortunately the user then has to select a method by which to "Pay out by" (cash or voucher), which prevents this method working.

If this same function was being performed in the SAP Business One client the user would open a new incoming payment, select the customer, the payment means, enter the value, and add it to the system.

We are looking for the same functionality within CCO, with also the ability to over pay against a sales receipt and have the option within "Pay out by" of "Payment on Account".

I hope that makes sense!

Thanks.

Martin.

[former_member578974]

Hi Martin,
do you have the voucher management enabled in your SAP Customer Checkout?
What about selling vouchers for customers who would like to add credit on their account?

This is supported, please, refer to this link, SAP Customer Checkout – List of supported Features:
https://blogs.sap.com/2018/06/07/sap-customer-checkout-list-of-supported-features/

See also: https://answers.sap.com/questions/570639/vouchers-in-sap-customer-checkout.html

If the content above helps you, feel free to select the answer as “Right Answer”. This helps others to follow and easily locate the content.

Regards,
Mateus

[former_member382975]

Hi Mateus,

The customer does not want to pay out by a voucher for the customer to then have to redeem a voucher, they just want to take a payment against the customer and for it to come into SAP B1 as an unreconciled incoming payment.

I have informed them that it cannot be done and that they will need an SAP B1 license to do this with the standard B1 client.

I do not how common this would be for trade sales, this is the first customer that I have come across with this requirement.

Thanks.

Martin.