Password reset through Interactive Voice Response

[former_member254990]

Hi,

I am looking for some tips on whether we can use Interactive Voice Response (IVR) for automatically resetting SAP password/unlock user ids when end users call the support hotline. I could not find any SAP official documentation on this. Can anyone please guide me to some documentation on how to set this up?

Thanks,

Arindam

[Sriram2009]

Hi Arindam.

I am not sure could you check this SCN blog

https://blogs.sap.com/2014/07/16/build-an-interactive-voice-response-ivr-system-connected-to-sap-han...

Regards

Sriram