FICA Customer payment posting with realtime updating customer account

[canarendra]

Hi There,

We have utility customers who pay their bill amount through multiple channels. For example through billdesk, wallets, collection agencies etc. Currently we are getting files from the respective agencies in specified format and these files are posted in SAP once it is received by the respective users. It takes 2 to 3 days between the payment and actual posting in to customer accounts. Till the time it shows as an outstanding in customer account. We want to post the payment collected by these channels real time in SAP.

What are the different options to post payments on real time basis to customer accounts

[AmlanBanerjee · Accepted solution]

Hi Narendra,

You can leverage the SAP standard External Cash Desk functionality to take the payments and process them in real time.

Check this link for relevant details-

https://wiki.scn.sap.com/wiki/display/ESpackages/External+Cash+Desk

Thanks

Amlan