on 04-24-2019 7:40 AM
Hi Experts,
Recently we deployed the SAP note of RTE (4.8 tinyMCE) to upgrade our Interaction center email text editor. Following SAP notes:
Then only we realized it is not possible to highlight to copy the email content when reading the email in display mode. We can only highlight/select the email content after clicking reply/reply all/forward button
Does anyone having this scenario and configured the editor to be able to highlight and copy?
Regards
Zen Foo
Hi Zen,
The below notes should help you resolve the reported behaviour.
2697541 - Rich Text Editor: Image edit and readonly
2725230 - Session timeout after editing BTF
Regards,
David
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