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How do I allow CAL users to view/run reports on Crystal Server 2016?

I have recently implemented Crystal Server 2016, I have uploaded templates to the CMC. I have right-clicked the report and selected User Security, I have added the user under Add Principals and the user is shown in the grid with View and View On Demand Access, however, when the user logs in to the CMC, there is nothing for them to select. Is there user documentation for Crystal Server? All I have found is an install guide.

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