Hi there! We use the Central Sharing Tool and it makes our daily work much easier. In the community, we found a well-described article by Meghan. She describes the initial setup:
https://blogs.sap.com/2018/07/15/discover-the-central-sharing-tool-within-crm-ui-for-charm-itsm/
Previously, every saved search or favorite could be shared with one Person. However, as our departments are growing steadily, searches etc. should now be shared with organizations (in the same Business Role). We have pronounced the BadI according to hint 1736122.
As soon as we have shared something with an organisation, this is displayed in the sharing box under "Sent". Unfortunately, the shared information does not appear in the "shared inbox" by a member of an organisation.
Customizing is correct and BadI is correct. Is it necessary to adapt in the business partner of the organization? Does anybody have any idea?
Best regards
Joachim
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