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SRM Error: No details for medium Printer in supplier master record for PO in "saved"

Dear Experts,

In our SRM Extended Classic scenario Version 7.03, after approval of Shopping carts,we have automatic creation of Purchase Orders. all PO are going to status "Ordered" and based on Vendor setup either are sent by email or by a Virtual printer. ( virtual printer setup in PPOMA_BBP as default for when we do not have supplier email maintained in vendor master data )

Our issue is that we want all PO to go in status SAVED for when it is the case with no email maintained in vendor master data, but when we remove the default printer from PPOMA_BBP we get bellow error:

Output: No details for medium Printer in supplier master record

When we want to edit the PO and send it to our email/ or supplier email we get bellow error:

No printer assigned

Even if i have checked to send it by email system asks for an printer to get rid of the error.

Current workaround is to put manually the printer ( LOCL) --> order it--> edit again the PO--> and send it to email.

Double work that our business does not like :(

What we need is to have the PO's saved automatically after SC approval, but get rid of the error as well.

can you please recommend a solution to our issue or a workaround for example to setup EMAIL as default in SRM PO ?

I tried to test with SPRO--> SRM SERVER--> Cross-Application Basic Settings -->Set Output Actions and Output Format --> Define Actions for Document Output and setup Smart forms Mail as default but is not working...

Also tried to test with

SPRO--> SRM SERVER--> Cross-Application Basic Settings -->Set Output Actions and Output Format -->Condition-Dependent Document Output --> tried to put blank the default printer without success

Your valued support is much appreciated

regards Gigi.

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2 Answers

  • Best Answer
    Posted on Apr 17, 2019 at 11:29 AM

    Hi Gigi,

    Regarding to the error message: "No printer assigned", please check if the following SAP Note can be implemented: 2686458-Wrong error message "No printer assigned" in PO output

    This should solve the error you get after you change the output medium to e-mail from printer.

    The default output medium will be determined based on the vendor you assign to the PO. You can set the output medium on the SRM web interface for each vendor with an administrator user.

    Best regards,

    Daniel

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    • Hello Daniel,

      Checked the note you mentioned that note is for "When the user tries to assign the supplier to an already existing PO and clicks on check button then the error message is displayed which is not related to the correct output medium maintained." error that we do not have

      However your direction send me to that note and I found out that we needed SNOTE: 2686458 with 2296113

      Tested this and it solved our problem

      Thank you for the hint

  • Posted on Jun 20, 2019 at 04:54 AM

    Hi

    Please check the KBA

    2521191 - The output medium is not correctly determined in PO header

    Best regards

    Summer

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