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service call history empty and no change log records

Hi All,

One of client, currently still using SAP version 2007A, old version and in process to upgrade 9.2/9.3.

Facing problem in version 2007A, few service call records dont have history and it is empty, and try to view change log return error no matching records found (ASCL).

General Settings for Max. History never decrease, remain 99.

Thanks and Regards,

Mat

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2 Answers

  • Best Answer
    Apr 18 at 08:25 AM

    Hi,

    As that version(2007A) is too OLD, it is good to upgrade to the latest version ASAP (i know you already mentioned that you are in process of upgrading). Probably it is a bug and you will sure find a fix in newer versions only! It is recommended to upgrade to 9.3 !

    Even after upgrading to latest version, still the issue persists then log a support incident to SAP Support team!

    Regards,

    Bala

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  • Apr 23 at 08:14 AM

    Hi Bala,

    thank you for your reply, and greatly appreciate it.

    Yes, will upgrade to 9.3 to avoid it from happen again in future.

    Thanks & Regards

    Mat

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