miss approval data

[former_member20262]

Dear All

I create a purchase order and goods receipt PO, and I set approval procedure for AP invoice.

After I click the add button, it show approval procedure message box and will request someone to approve.

After two users approve the document, originator can add the AP invoice.

And I can use approval decision report and approval status report to find this information.

The above steps that I base on production environment to simulate it.

But the production environment cannot use approval decision report and approval status report to find this information. And open the approved AP invoice and right click the approval status report, it show data is not available; modify selection criteria and re-enter.

I would like to know who can remove those record.

Regards

Edmund

[former_member20262]

Dear All

Finally, SAP give a query to update the data for fixing the problem.

Regards

Edmund

[msundararaja_perumal]

Hello,

Please check in the Production DB if any one has renamed the approver (user master data).

Then you will face the mentioned issue.

Thanks.