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Email is not triggered in SOST but message type processing is in success status

Hi,

When the Import declaration is created in GTS side, Message type to send email is in success status but email is not sent to user. Also, no entry is present in SOST. When we try to reprocess the message type again, email is triggered successfully.

This issue is occurring only randomly and for only some declarations. We have also checked the configuration in SCOT as well. It is fine.

Can someone please help on what the issue might be.

Thanks.

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4 Answers

  • Apr 12 at 12:47 PM

    Hello Monisha,

    Can you check the status of the message (in the log)? Please attach a screenprint. Regards, Satish

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  • Apr 22 at 07:17 AM

    Hi Satish,

    Message processing is in Success status. I have also attached snapshot.

    Thanks.


    scr1.png (26.7 kB)
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  • Apr 22 at 03:02 PM

    Hi Monisha,

    Unfortunately, it is only half the information I need. After highlighting the message, click on processing log. Regards, Satish

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  • Apr 23 at 06:23 AM

    Hi Satish,

    PFB the processing log.


    scr2.png (27.9 kB)
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