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Differences between customers reports and Profit/Loss report

Greetings, we have a customer that generates two reports: "Business volume analysis report by customers" and "Profit and loss account" (translated since this customer uses a spanish localization), he claims that the profit and loss report gives him a loss during a particular generated period, however, the business volume analysis gives him a profit

What we told him was that those reports were different and not necesarily should reflect the very same result on a particular period (specially since one reflects all accounts and the other is only using customer accounts); however he claims that those values should be the same or at least reflect a minor difference (in this case he claims that one shows him a lost of $1,282.78 and the other a profit of $50,0000), also he says that by running the same reports on other databases he either has the minor difference or the same values (be it profit or loss)

Is it possible to run those reports and get the same results? Or only coincidentally on his case the values are the same?

As for SAP notes, maybe note 2628237 might be closest one, however, the localization is not the same and probably the reports are different

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  • Adding information to the question: In the "Profit & Loss" report the customer selects only the G/L accounts related to the "Business volume analysis report by customers", or at least theoretically since the information happens to be the same; accounts affected by A/R and A/P process (invoice, delivery, memos, etc.)

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3 Answers

  • Best Answer
    Apr 24 at 02:12 PM

    Thanks for the help Agustin, I created an incident to SAP regarding this situation and they answered me that those reports show different things so there is no guarantee that the results will be the same, and in case they are it is a particular situation for that customer (and then, there will always be differences)

    I put this as solved showing the answer in the last paragraph

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  • Apr 09 at 07:52 AM

    Hi

    can you check if all invoices were included in the report?

    Perhaps in the analysis report you are selecting items documents and not service documents.

    Kind regards

    Agustín

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    • I have been checking that situation along with the customer these days ago but unfortunately I haven't been able to get an answer related to that, he apparently runs both reports without making much changes since the previous time; even testing databases (test on our side and other two of them) we can't agree of why both reports give a difference; also the manager of the company is kind of mad as to why it keeps giving differences when they should be the same

      I will keep trying to check what is happening as well as updating if anything else happens

  • Apr 11 at 02:48 PM

    Hi

    this issue can happen if:

    - you use service document, and in the analysis report you are filtering by item document.

    - you are selecting invoices by docduedate or taxdate instead docdate in analysis report.

    - there are one or more manual journal entries using these accounts.

    Kind regards

    Agustín

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