Skip to Content

Rebate Settlement Runs: Rebate Credit Memo not created;Accrued amount is zero

Hello Experts,

I have already created a Rebate Agreement and Activate.
Then create a Sales Order document until the Customer Invoice process is completed.

After that, create Schedule but The result shows that "Rebate credit Memo not created; Accrued amount is zero"

Is there any advice for this?

Best Reguards,

Nittaya H.

Add a comment
10|10000 characters needed characters exceeded

Related questions

2 Answers

  • Posted on Apr 08, 2019 at 11:10 AM

    Hello Nittaya,

    There is a possibility that the Master data has issues and hence, you are facing the error.

    To allow the system to create an automatic rebate credit memo, the credit memo must be created without any error.
    Go to Customer Invoicing Work center and select New Manual Credit Memo.
    Add the Account and Product that you used in your Rebate Agreement.
    Click on Check button.

    You can see, if there are any error messages pertaining to the Account Master.

    Once the master data is correctly maintained and the Check function does not report any error when you simulate the creation of a new credit memo, then you can run the settlement run and check the automatic creation of the rebate credit memo.

    Hope this helps,

    Regards,

    Roshni

    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Jul 02, 2019 at 07:09 AM

    Hi Roshni,

    I created a rebate credit memo manually in Customer invoicing work center with Account and Product that I used to create a rebate agreement. However, when I create schedule in Rebate Management, the result is still: "Rebate credit Memo not created; Accrued amount is zero".

    Can you help me?

    Best regards,

    Phuongttl

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.