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author's profile photo Nittaya Howatthanakul
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Nittaya Howatthanakul

Rebate Settlement Runs: Rebate Credit Memo not created;Accrued amount is zero

Posted on Apr 05, 2019 at 08:33 AM 320 Views

Hello Experts,

I have already created a Rebate Agreement and Activate.
Then create a Sales Order document until the Customer Invoice process is completed.

After that, create Schedule but The result shows that "Rebate credit Memo not created; Accrued amount is zero"

Is there any advice for this?

Best Reguards,

Nittaya H.

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2 Answers

  • author's profile photo Roshni Arun
    Roshni Arun
    Posted on Apr 08, 2019 at 11:10 AM
    2

    Hello Nittaya,

    There is a possibility that the Master data has issues and hence, you are facing the error.

    To allow the system to create an automatic rebate credit memo, the credit memo must be created without any error.
    Go to Customer Invoicing Work center and select New Manual Credit Memo.
    Add the Account and Product that you used in your Rebate Agreement.
    Click on Check button.

    You can see, if there are any error messages pertaining to the Account Master.

    Once the master data is correctly maintained and the Check function does not report any error when you simulate the creation of a new credit memo, then you can run the settlement run and check the automatic creation of the rebate credit memo.

    Hope this helps,

    Regards,

    Roshni

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  • author's profile photo Phuong Tran Thi Lan
    Phuong Tran Thi Lan
    Posted on Jul 02, 2019 at 07:09 AM
    0

    Hi Roshni,

    I created a rebate credit memo manually in Customer invoicing work center with Account and Product that I used to create a rebate agreement. However, when I create schedule in Rebate Management, the result is still: "Rebate credit Memo not created; Accrued amount is zero".

    Can you help me?

    Best regards,

    Phuongttl

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