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Work Item used by two different user

leave-issue.pngHi Experts,

I have an issue where one Leave Request work item has been processed by two different user. One user reserved it and another one completed it at very same time resulting the leave status unchanged.

Can anybody help, Is there any way it could occur. Th screen shot is attached.

Thanks,

Bikash.

leave-issue.png (25.1 kB)
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4 Answers

  • Feb 10, 2017 at 08:29 AM

    Hi Bikash ,

    I think you should use process control step right after the work item is processed .

    So that right after the work item i s processed it will get deleted from the reserved user .

    for more details please attach workflow image .

    Hope this information helps .

    Regards,

    Toney C Benoy .

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  • Feb 10, 2017 at 08:58 AM

    Hi Toney,

    It has happened only once in Production for one workitem id. Otherwise it is working fine. Still I have attached screenshot for your reference.

    Thanks,

    Bikash.leave-process.png

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  • Feb 23, 2017 at 07:54 AM

    It is resolved..!!

    The issue was in UWL. The workitem was not removing from list right after approved/processed. The user was processing again.

    Thanks,

    Bikash.

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  • Mar 02, 2017 at 06:47 PM

    If this question is answered, please mark it as Closed.

    Thanks!

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