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Mar 28, 2019 at 05:02 PM

RAS and CR2016ProcServer won't start


after an upgrade from BI 4.2 SP2 to BI 4.2 SP7 the Crystal RAS is shown as stopped and the CrystalReports2016ProcessingServer is failed.

In the log files I can see this error for the RAS:

An uninitialized SSOSessionManager was provided!

and in the CR2016proc log there is this:

ras21-core: Single sign on initialization exception: unexpected error.

ras21-core: Single sign on will be disabled

Looking at the messages they seem to be related, has anyone got any suggestions - can't find any SAP notes or similar from googling the above.