Error If AR Invoice is already Partially Paid in Customer Checkout

[former_member562014]

Step 1: Create a Customer and create a direct invoice of 10000

Step 2: Received 2000 cash and remaining 8000 will be credit

Step 3: Customer paid 3000 more on this Invoice so the Credit Balance will be 5000

Error on 5000 Credit is: The Receipt is not Balanced (receipt total and payment do not match)

The problem is Customer Checkout wont allow partial payment in 2nd time.

[former_member562014 · Accepted solution]

I found a custom solution for this problem and I think it works for me:

Step 1: Create a Customer and create a direct invoice of 10000

Step 2: Received 2000 cash and remaining 8000 will be credit

Step 3: Customer paid 3000 more on this Invoice so the Credit Balance will be 5000

Step 4: Select Customer, then Search and select AR Invoice

Step 5: Unit Price changed with 3000 and receive cash. So the remaining Balance of this transaction is nil.

For remaining Balance start with Step 4 again

[kvbalakumar]

Hi,

It is a known limitation of SAP Customer Checkout where same document can't be used more than once!

Please check this link: https://blogs.sap.com/2018/01/29/interaction-between-sap-customer-checkout-and-sap-businessone/

If your question in answered correctly, kindly select the answer as "Right Answer". This helps others to follow and easily locate answers.

Regards,

Bala