C4C publish_pages Facebook permission

[andrii22]

Good afternoon, experts!

From August 1, 2018 Facebook has introduced strict application integration rules.

Under these rules, and the integration of C4C.

Are there any recommendations from SAP about passing permissions on the Facebook side for API 'publish_pages'? Namely description, test script and screencast

Thankful for any feedback

[sandeephebbar · Accepted solution]

Hello All,

Please refer the latest blog published by SAP Product team. It might help you in submitting app for review.

https://blogs.sap.com/2019/07/19/facebook-page-and-sap-cloud-for-service-integration-requires-facebo...

Regards,
Sandeep

[former_member220058]

Hi Brandon Shirto,

You have to pass the Facebook App review for the required permissions before you can set the App to live.

1. manage_pages, Publish_pages, page_messaging ( for facebook messenger message process)

You might wonder when I didn’t get the required permissions, how can I set up the integration, and prove to the reviewer about how the integration uses the permissions. In fact, when the app is in development mode, apps are automatically approved for all login permissions, features, and product-specific features. You can test your integration with C4S, prepare screencast and submit it for review before you get the approval. When you get the permissions, you can then set the App to Live mode for productive usage.

I’m going through the App review myself, throug this way, I have acquired two permissions, when I get all the necessary permissions, I’ll publish a blog as a reference.

[sandeephebbar]

Hi Andrey,

Please fill the below mentioned detailed step-by-step procedure for publish_pages, read_pagemailboxes and manage_pages:

Under web, Share steps from C4C showing login to C4C, how to create a channel in administration WoC and authenticate

Under screencast, Upload Video recording from C4C showing login to C4C, how to create a channel in administration WoC and authenticate

Regards,
Sandeep

[andrii22]

Hello, Sandeep Hebbar!

Thanks for response!
By chance, you have an example screencast for a clearer understanding and reproduction for verification by the FB?
My BR

[sandeephebbar]

Hi Andrey,

Unfortunately, I do not have any example at the moment, However, steps from C4C showing login to C4C, how to create a channel in administration WoC and authenticate should be sufficient for approval. Please let me know in case FB asks for more details on the above.

Regards,
Sandeep

[andrii22]

Hi, Sandeep Hebbar!

Yes, FB return my request for permission. "It is not clear from your screencast how this permission directly affects the usability of the application."

publish_pages is used for https://developers.facebook.com/docs/facebook-login/permissions#reference-publish_pages

Earlier, I sent different options for using C4C with FB. But they were all rejected.

That's why I appeal to the forum for advice from the SAP based on the experience of connecting C4C to the FB.

Maybe you can help us?

Best Regards

[brandonshirto]

Hi there,

Please advise if you have a solution to the issue mentioned above. I am also experiencing the same issue.

All my requests for reveiw are being returned as "Not approved" with the same reason supplied.

I am unable to show how the app will be used in my screencast because I am unable to complete the Channel creation process without the App review being approved.

Kindly assist.

Regards

Brandon