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SAP Marketing Cloud - Interaction Custom fields from C4C

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Hi

I configured the integration between SAP MKC and SAP C4C. In SAP C4C we have some custom fields associated to Leads and Opportunities.

I modify the standard web services from C4C and SAP CPI, in order to include this custom fields.

In SAP MKC i create the custom fields associate to the Interaction BO. I need to see the custom fields info in the interaction info related with leads and opportunities from SAP C4C.

Does anyone knows how to include this custom fields in the view?

Regards.

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Answers (1)

Answers (1)

SCHNEIDERT
Active Contributor
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Hi Carlos,

do you need to see the field in the leads tab or would it be enough to have it in the interaction?

For the interaction you could use the BAdI CUAN_IA_REVISE_FOR_DISPLAY. Actually I don't know any way to display it in the leads tab.

BR

Tobias

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Hi @Tobias Schneider,

We have a similar requirement to add some custom fields on the interaction. I was trying to explore the BADI CUAN_IA_REVISE_FOR_DISPLAY, but there the only option I see is to add our custom fields to line1, line2 and line3 of the history block. Is it also possible to add the custom fields to the Interaction Overview page(accessed via Browse Interaction Data) either in the header or in any of the sections in the interaction data.

Thanks,

Pooja Maru

SCHNEIDERT
Active Contributor

Hi poojamaru,

as far as I know it is only possible to add the custom fields to the lines of the interaction in the history block, as you already said.

For your other requirements you should open an Improvement Request at the Customer Influence Portal: https://influence.sap.com/sap/ino/#/campaign/38

Hope that helps.

BR Tobias

Thanks @Tobias Schneider for your help. Will surely open the improvement request.