SAP C4C Service Unassociated email data

[former_member289918]

I am wanting to write a report about emails that come in to C4C Service and go in to the Unassociated email tab. Does anyone know if there is a way to do this?

Hoping for some info,

Edna

[former_member289918 · Accepted solution]

There is a request in the forum for this. Number 221843. It currently has 12 votes.

[former_member18880]

@Marlon Grawer thanks for detailed information

[former_member289918]

Thank you for your suggestion but this will not fill the gap we have. We are wanting to put the number of unassociated emails on to the home page of users and also report on the number of such emails and how long they were in the view.

Kind Regards

Edna

[former_member277097]

Hello Edna,

Currently, there is no Standard report in C4C that will provide data about the e-mails that are in Unassociated section of Service work center in C4C.

As a workaround, though, from the work center view "Unassociated E-mails", under SERVICE work center, you can export the results into a MS Excel file by clicking on the COG icon in the top right corner and then on "Export to Microsoft Excel".

You may want to submit this as a new system enhancement request via our Customer Influence forum:

https://influence.sap.com/SAPCloudforCustomer

Once you have submitted your requirement, feel free to share the request ID with us so that we can vote on it and also follow up internally with our development teams.

If you need this functionality urgently you may contact your implementation manager to help. Alternatively, you can also reach out to our SAP Cloud Service Center which can be reached for any immediate customizations needed. You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html

You can contact Cloud Service Center as follows:

a)If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder

b)If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

The benefits of using the above roll-in channels:

• You make your voice heard when it comes to adding new features to future releases of SAP Cloud for Customer.

• You have full transparency about what happens to all submitted ideas.

• You can engage and connect with a network of other customers, partners and SAP experts.

Kind Regards,

Marlon