Edit E-mail settings for Quote Output

[former_member42552]

Hi

On a Sales Quote, you can find the option to submit the Quote. Depending on the Output Settings, an e-mail can be sent to the primary contact of the account.

Now we want the e-mail to be sent to the Owner of the Quote instead of sending it to the primary contact. It is possible to change the E-mail address manually from the Output Settings screen but we want to automatically assign the owner's E-mail address.

Using the "CustomerQuoteOutput" Enhancement option from the Cloud Applications Studio, it is possible to change the Subject, E-mail body text and other details from the Quote Output but I haven't found a way to access the E-mail Settings highlighted in the image below.

Is it possible to change the recipient(s) from the Cloud Applications Studio?

Kind regards

Lissah Blommaert

[Dedeepya]

Hi

Have you tried the Workflow option instead?

[DhruvinM]

Hi Dedeepya,

Can you please explain it bit further, We wanted to add a "CC" person based on a logic when we submit the quote.

How would workflow help?

BR

Dhruvin

[reply_wiete]

Hi Lissah,

i am trying to achieve something similar for the Service Ticket. I want to be able to alter the list of recipients for an email sent from the interactions tab. I created the enhancement option and put the document type of the service ticket into the .fltr file. I fill a test variable in the .absl file and try to trigger a breakpoint on it. I tried to change the recipients of an email that is opened though said interactions tab inside a service ticket but was not able to trigger my breakpoint. Even after extensive searching, i could not find much documentation on this, so i ask on here if you could provide me with some information on where the enhancement option can be triggered or how you were able to utilize it. Thanks in advance.

Kind regards

Lars Wiete

[former_member42552]

Hi Lars

Using the enhancement option, it is only possible to add extra receivers and not to change the existing receiver(s).

Kind regards

Lissah

[Gutiz]

l.wiete & lissah

As Lars, I implemented Enhancement option, MultipleReceiverMailAddressProcessing but It never stops when the user select "Output Setting" on a sales quote. what i'm missing?

thanks in advance for you feedback,

kind regards,

Andres

[sheilaoller]

Hello,

Did any of you manage to remove primary contact e-mail address from the list of recipients? We need to implement this behaviour but do not see any way of achieving this. Did you find some workaround?

Thank you,

Sheila

[senthil23]

Hi Lissah,

Can you try the Enhancement option, MultipleReceiverMailAddressProcessing

You can apply filter against customer quote and put your logic on the BADI.

Br,

Senthil

[former_member42552]

Hi Senthil

Thank you for your answer. I was able to add extra e-mail addresses through this Enhancement Option so thank you for that!
However, I don't have control over the full list of recipients, so I can't remove the e-mail address from the Primary contact/account. Would you perhaps know if there is a way to either prevent this mail address from being added to the output settings or to remove this mail address from the SDK before sending the output?

Kind regards
Lissah Blommaert