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Edit E-mail settings for Quote Output

Hi

On a Sales Quote, you can find the option to submit the Quote. Depending on the Output Settings, an e-mail can be sent to the primary contact of the account.

Now we want the e-mail to be sent to the Owner of the Quote instead of sending it to the primary contact. It is possible to change the E-mail address manually from the Output Settings screen but we want to automatically assign the owner's E-mail address.

Using the "CustomerQuoteOutput" Enhancement option from the Cloud Applications Studio, it is possible to change the Subject, E-mail body text and other details from the Quote Output but I haven't found a way to access the E-mail Settings highlighted in the image below.

Is it possible to change the recipient(s) from the Cloud Applications Studio?


Kind regards

Lissah Blommaert

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3 Answers

  • Posted on Mar 21, 2019 at 08:06 AM

    Hi Lissah,

    Can you try the Enhancement option, MultipleReceiverMailAddressProcessing

    You can apply filter against customer quote and put your logic on the BADI.

    Br,

    Senthil

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    • Hi Senthil


      Thank you for your answer. I was able to add extra e-mail addresses through this Enhancement Option so thank you for that!
      However, I don't have control over the full list of recipients, so I can't remove the e-mail address from the Primary contact/account. Would you perhaps know if there is a way to either prevent this mail address from being added to the output settings or to remove this mail address from the SDK before sending the output?


      Kind regards
      Lissah Blommaert

  • Posted on Feb 04 at 12:21 PM

    Hi Lissah,

    i am trying to achieve something similar for the Service Ticket. I want to be able to alter the list of recipients for an email sent from the interactions tab. I created the enhancement option and put the document type of the service ticket into the .fltr file. I fill a test variable in the .absl file and try to trigger a breakpoint on it. I tried to change the recipients of an email that is opened though said interactions tab inside a service ticket but was not able to trigger my breakpoint. Even after extensive searching, i could not find much documentation on this, so i ask on here if you could provide me with some information on where the enhancement option can be triggered or how you were able to utilize it. Thanks in advance.

    Kind regards

    Lars Wiete

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  • Posted on Apr 09 at 10:06 AM

    Hi

    Have you tried the Workflow option instead?

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