Survey, activityplan, routing rule aciveted - survey isn't available at business application

[former_member603499]

C4C - Survey, activityplan, routing rule aciveted - but survey isn't available at business applicatoin -Ticket-

Hello,

we've created a survey, the appropriate activity plan and the routing rule, but the survey is not available in the application "ticket".

Is there any change we need to make?

I hope someone can help us.

Regards Tamara

[sathya_k5 · Accepted solution]

Hi Tamara,

In the routing rules, in the activity plans tab, can you check if you added the newly created activity plan ? I don't see that in the screenshot, so want to make sure thats done.

Regards,

Sathya

[former_member603499 · Accepted solution]

Hi Sathya,

Thanks for your answer. Yes....that was our mistake.

Greetings Tamara

[stefanieehlert]

Hello Tamara,

Please add some screenshots from activity plan, survey and routing rule. So I can analyse the conditions and setup, to find out the reason why the survey is not visible within the ticket.

Thanks!

KR

Stefanie

[former_member603499]

Yes of course: stefanieehlert

First the survey settings

Activity Plan

Routing-Rule

Test: Ticket - Type - Ticket Manually - like the Routing Rule

Tap Survey - Add new - empty...