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JAVA portal doesnt start

Feb 09, 2017 at 09:14 PM

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Hi,

we have installed a JAVA system in HA (NW 7.31) but unfortunately JAVA instance is not starting. On the logs we see this:

(x86)\Microsoft SQL Server\80\Tools\Binn;C:\Program Files\NetApp\Windows Host Utilities;C:\Program Files\NetApp\MPIO;C:\Program Files\Microsoft SQL Server\90\Tools\binn;C:\Program Files (x86)\Microsoft SQL Server\90\Tools\binn;C:\Program Files (x86)\Microsoft SQL Server\90\DTS\Binn;C:\Program Files (x86)\Microsoft SQL Server\90\Tools\Binn\VSShell\Common7\IDE;C:\Program Files (x86)\Microsoft Visual Studio 8\Common7\IDE\PrivateAssemblies;C:\Program Files (x86)\Microsoft SQL Server\110\Tools\Binn;C:\Program Files\Microsoft SQL Server\110\Tools\Binn;C:\Program Files\Microsoft SQL Server\110\DTS\Binn;C:\Program Files (x86)\Microsoft SQL Server\110\Tools\Binn\ManagementStudio;C:\Program Files (x86)\Microsoft SQL Server\110\DTS\Binn;H:\usr\sap\TS1\SYS\exe\uc\NTAMD64 F libPath : PATH=C:\usr\sap\TS1\J03\exe\sapjvm_6\jre\bin\server;C:\usr\sap\TS1\J03\exe\sapjvm_6\jre\bin;C:\usr\sap\TS1\J03\j2ee\os_libs;C:\usr\sap\TS1\J03\exe\sapjvm_6\bin;C:\usr\sap\TS1\J03\exe;C:\Program Files\HP\NCU;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0;C:\Program Files (x86)\The Open Group\WMI Mapper\bin;C:\Program Files\NetApp\SnapDrive;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn;C:\Program Files\Microsoft SQL Server\100\Tools\Binn;C:\Program Files\Microsoft SQL Server\100\DTS\Binn;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE;C:\Program Files (x86)\Microsoft SQL Server\100\DTS\Binn;C:\Program Files (x86)\Microsoft Visual Studio 9.0\Common7\IDE\PrivateAssemblies;C:\Program Files\System Center Operations Manager 2007;C:\Program Files (x86)\Microsoft SQL Server\80\Tools\Binn;C:\Program Files\NetApp\Windows Host Utilities;C:\Program Files\NetApp\MPIO;C:\Program Files\Microsoft SQL Server\90\Tools\binn;C:\Program Files (x86)\Microsoft SQL Server\90\Tools\binn;C:\Program Files (x86)\Microsoft SQL Server\90\DTS\Binn;C:\Program Files (x86)\Microsoft SQL Server\90\Tools\Binn\VSShell\Common7\IDE;C:\Program Files (x86)\Microsoft Visual Studio 8\Common7\IDE\PrivateAssemblies;C:\Program Files (x86)\Microsoft SQL Server\110\Tools\Binn;C:\Program Files\Microsoft SQL Server\110\Tools\Binn;C:\Program Files\Microsoft SQL Server\110\DTS\Binn;C:\Program Files (x86)\Microsoft SQL Server\110\Tools\Binn\ManagementStudio;C:\Program Files (x86)\Microsoft SQL Server\110\DTS\Binn;H:\usr\sap\TS1\SYS\exe\uc\NTAMD64 F stdout : C:\usr\sap\TS1\J03\work\std_datcol.out F stderr : C:\usr\sap\TS1\J03\work\std_datcol.out F console : no F debugger: no F nice : no F ******************************************************************************** F Process datcol started with pid 1408 F ******************************************************************************** F [Thr 11268] *** LOG => Process datcol started (pid 1408). F F [Thr 11268] Thu Feb 09 21:58:05 2017 F [Thr 11268] *** LOG => Process datcol stopping (pid 1408). F F [Thr 17184] Thu Feb 09 21:58:05 2017 F [Thr 17184] *** LOG => Signal 13 SIGCHLD. F [Thr 11268] *** LOG => Process datcol stopped (pid 1408). F [Thr 11268] *** LOG => exiting (exitcode 0, retcode 0).

******************************************************************************** F SAP Java VM arguments: F arg[ 0] = vfprintf F arg[ 1] = abort F arg[ 2] = exit F arg[ 3] = -XmonGcCallback F arg[ 4] = -XdebugStateChangeCallback F arg[ 5] = -DSAPJStartVersion=721, patch 22, changelist 1350857, NTAMD64, optU (Aug 7 2012, 02:04:01) F arg[ 6] = -DSAPSTARTUP=1 F arg[ 7] = -DSAPSYSTEM=03 F arg[ 8] = -DSAPSYSTEMNAME=TS1 F arg[ 9] = -DSAPMYNAME=GANSSAP01_TS1_03 F arg[10] = -DSAPDBHOST=GANDBTS1 F arg[11] = -DSAPINFO=TS1_03_datcol F arg[12] = -Dj2ee.dbhost=GANDBTS1 F arg[13] = -Dsun.java.launcher=jstart F arg[14] = -Dsun.java.command=com.sap.engine.offline.OfflineToolStart com.sap.engine.datcol.internal.DataCollectorApp ./cluster/bootstrap -dir C:\\usr\\sap\\TS1\\J03\\work\\snapshot.tmp\\TS1\\GANSSAP01\ 3\\datcol postmortem?node=ID34298250&exitcode=2150 F arg[15] = -Djstartup.mode= F arg[16] = -Djstartup.whoami=java F arg[17] = -Djstartup.ownProcessId=1408 F arg[18] = -Djstartup.ownHardwareId=F1202116687 F arg[19] = -Djstartup.debuggable=no F arg[20] = -DLoadBalanceRestricted=no F arg[21] = -Denv.class.path= F arg[22] = -Dsys.global.dir=\\SAPTS1\sapmnt\TS1\SYS\global F arg[23] = -Dapplication.home=C:\usr\sap\TS1\J03\exe F arg[24] = -Djava.class.path=C:\usr\sap\TS1\J03\exe\jstart71.jar;C:\usr\sap\TS1\J03\exe\sapjvm_6\lib\jvmx.jar;C:\usr\sap\TS1\J03\exe\sapjvm_6\lib\jvmx_tools.jar;C:\usr\sap\TS1\J03\exe\jre\lib\iqlib.jar;C:\usr\sap\TS1\J03\exe\sapjvm_6\lib\tools.jar;.\cluster\bootstrap\sap.com~tc~bl~offline_launcher~impl.jar F arg[25] = -Djava.library.path=C:\usr\sap\TS1\J03\exe\sapjvm_6\jre\bin\server;C:\usr\sap\TS1\J03\exe\sapjvm_6\jre\bin;C:\usr\sap\TS1\J03\j2ee\os_libs;C:\usr\sap\TS1\J03\exe\sapjvm_6\bin;C:\usr\sap\TS1\J03\exe;C:\Program Files\HP\NCU;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0;C:\Program Files (x86)\The Open Group\WMI Mapper\bin;C:\Program Files\NetApp\SnapDrive;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn;C:\Program Files\Microsoft SQL Server\100\Tools\Binn;C:\Program Files\Microsoft SQL Server\100\DTS\Binn;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE;C:\Program Files (x86)\Microsoft SQL Server\100\DTS\Binn;C:\Program Files (x86)\Microsoft Visual Studio 9.0\Common7\IDE\PrivateAssemblies;C:\Program Files\System Center Operations Manager 2007;C:\Program Files (x86)\Microsoft SQL Server\80\Tools\Binn;C:\Program Files\NetApp\Windows Host Utilities;C:\Program Files\NetApp\MPIO;C:\Program Files\Microsoft SQL Server\90\Tools\binn;C:\Program Files (x86)\Microsoft SQL Server\90\Tools\binn;C:\Program Files (x86)\Microsoft SQL Server\90\DTS\Binn;C:\Program Files (x86)\Microsoft SQL Server\90\Tools\Binn\VSShell\Common7\IDE;C:\Program Files (x86)\Microsoft Visual Studio 8\Common7\IDE\PrivateAssemblies;C:\Program Files (x86)\Microsoft SQL Server\110\Tools\Binn;C:\Program Files\Microsoft SQL Server\110\Tools\Binn;C:\Program Files\Microsoft SQL Server\110\DTS\Binn;C:\Program Files (x86)\Microsoft SQL Server\110\Tools\Binn\ManagementStudio;C:\Program Files (x86)\Microsoft SQL Server\110\DTS\Binn;H:\usr\sap\TS1\SYS\exe\uc\NTAMD64 F arg[26] = -Xmx256m F arg[27] = -Xss2097152 F ignore unrecognized options : no F ******************************************************************************** F F [Thr 15668] Thu Feb 09 21:58:04 2017 F [Thr 15668] *** LOG => SfCJavaVm: Java VM started. F ******************************************************************************** F Main method call: F com/sap/engine/offline/OfflineToolStart.main() F arg[ 0] = com.sap.engine.datcol.internal.DataCollectorApp F arg[ 1] = ./cluster/bootstrap F arg[ 2] = -dir F arg[ 3] = C:\usr\sap\TS1\J03\work\snapshot.tmp\TS1\GANSSAP01 3\datcol F arg[ 4] = postmortem?node=ID34298250&exitcode=2150 F ******************************************************************************** F F [Thr 15668] Thu Feb 09 21:58:05 2017 F [Thr 15668] *** LOG => SfCJavaVm: main method finished. F [Thr 15668] *** LOG => SfCJavaVm: Java VM terminated. F F [Thr 19156] Thu Feb 09 21:58:05 2017 F [Thr 19156] *** LOG => exiting (exitcode 0, retcode 0). M [Thr 19156] CCMS: CCMS Monitoring Cleanup finished successfully.

SEVERE: while trying to get the length of a null array loaded from local variable 'arr java.lang.NullPointerException: while trying to get the length of a null array loaded from local variable 'arr

at com.sap.engine.datcol.internal.Scanner.scanPattern(Scanner.java:67) at com.sap.engine.datcol.internal.Scanner.scan(Scanner.java:31) at com.sap.engine.datcol.tasks.Copy.execute(Copy.java:50) at com.sap.engine.datcol.Task.perform(Task.java:96) at com.sap.engine.datcol.internal.DataSet.execute(DataSet.java:28) at com.sap.engine.datcol.internal.DataCollectorApp.run(DataCollectorApp.java:191) at com.sap.engine.datcol.internal.DataCollectorApp.main(DataCollectorApp.java:31) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at com.sap.engine.offline.OfflineToolStart.main(OfflineToolStart.java:162) {replace1} {replace2} {replace3} {replace4} {replace5} {replace6} {replace7} {replace8} {replace9} {replace10} {replace11} {replace12} {replace13}

{replace2} {replace3} {replace4} {replace5} {replace6} {replace7} {replace8} {replace9} {replace10} {replace11} {replace12} {replace13} {replace1} {replace2} {replace3} {replace4} {replace5} {replace6} {replace7} {replace8} {replace9} {replace10} {replace11} {replace12} {replace13}

Do you know what could be happening?

Thanks a lot, Carolina

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Hi Carolina,

what log file are you getting error:

"SEVERE: while trying to get the length of a null array loaded from local variable 'arr java.lang.NullPointerException: while trying to get the length of a null array loaded from local variable 'arr"

in? The log file is suggesting JVM exit code = 0 so looks like something else specifically telling process to quit.

Are you able to open/access the configtool?

Best regards,

Nick Rankin

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1 Answer

Emoke Gabura
Mar 01, 2017 at 05:15 PM
1

Dear Carolina,

The log file you copied in this thread seems to be the dev_datcol file.

I would recommend to first check the dev_server and std_server files located in the work folder of your server to check why the server is failing to start exactly.

These files will provide you more information about the root cause of the failure.

Please advise what is logged in these files if you need further assistance.

Thank you,

Emoke

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