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Oct 05, 2016 at 02:33 PM

Adding additional ticket categories in portal page


The out of box portal ticket page displays only two levels of service categories - Service Category and Incident Category. I tried to add more levels such as Object, Cause and Resolution categories but did not find this listed in the adaptation page for the portal. Is it possible to add these additional categories or for that matter any other field not listed or extension field that may have been added to the ticket UI.

This is for EC Hana Cloud Portal integration with C4C for the Employee Central Service Center solution.