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Hi Gurus,

In the Silver Client version of C4C, the Administrator WC is not showing "GENERAL SETTINGS" WC view.

User had below standard business role.

When I try to edit the access right of business role, "ASSIGNED TO USER" is not editable.

Can any one suggest the way to get the GENERAL SETTINGS WC view So that I can create a new Z business role

to hold needed WC.


Suggest me the way to edit the Standard Business role WC assignment, so that I can add needed WC by checking the check box "ASSIGNED TO USER"


Mohamed Ansari


Mohamed Ansari

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Edit.png (46.2 kB)
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1 Answer

  • Posted on Oct 04, 2016 at 05:59 AM

    Hi Mohamed,

    You need to assign Administrator work centre to view General Settings for that you have to go to application and user management, You first have to assign Administration WorkCentre to your business role (e.g. EDGE_ADMIN)

    After that assign this (e.g. EDGE_ADMIN) to your user and then try

    It should workout


    Surjeet Bhati

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    • Hi Surjeet,

      I really appreciate your response.

      But my case is different. Let me clearly explain you.

      I have above WC in the C4C.

      I don't have any WC related to application and user management.

      I cannot assign Application and user management to the standard business role.

      so i have to create a custom business role to add the needed wc.

      but again i cannot create a custom business role from standard buiness role bcoz it doesn't have any WC . which is an dead lock .



      WC.PNG (5.7 kB)

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