on 09-30-2016 7:22 AM
Dear C4C Experts,
Our business requirement is to remove the standard partner function "Employee Responsible" from an Appointment. I tried to remove this party from the BC activity "Maintain Involved Parties for Appointments", but in this config activity the standard party is not editable. I am not able to deactivate it since its not editable and also it is maintained as a Mandatory Party.
Since I could not do any changes in the above activity, I tried to hide this party from the Involved Parties tab. I could not do that as well, since I am not able to select an individual party in that section.
Is there a way around to achieve this requirement using configuration or should we implement custom SDK for this?
Thanks in advance!!
Regards,
Siraj
Hi Experts,
Any clue or hints please ....
Thanks,
Siraj
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Hi Dedeepya,
The reason to hide the Emp. Responsible is more to avoid confusion for the business user. In most of the cases both the Organizer and the Emp. Responsible will be the same BP and the business user is confused why the same BP is maintained in 2 different parties involved.
Also we have other custom parties configured, so they just want to avoid duplicate BP's displayed in the parties involved facet with different party roles.
If not disabling it - is there any option to hide it from the UI?
Thanks,
Siraj
Hi Siraj
KUT is to hide/display fields on views, not to control what data can be viewed.
As explained earlier Employee Responsible is a mandatory partner function which is either determined by business rules or maintained manually.
I would suggest you to reevaluate your business process and use the standard capability provided.
Also please evaluate the option of relabeling the partner function 'Employee Responsible' to 'Organizer' since as your mentioned both the attributes contain the same Employee at runtime.
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