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Former Member
Sep 29, 2016 at 11:39 PM

You are not allowed to delete this address. The address is still being used by contact .


Hi SAP experts,

Our scenario here is using the standard BP Replicate API from the SAP Suite (i.e. CRM -> C4C)

We are currently facing this issue when trying to save a postal address to an Account.
It seems when there is a contact assigned to the Account, it's not possible to change the address via this interface (at least for us).

We get the following error message (see attached).

When there is no contact assigned to the Account, the message gets processed successfully so our content in the payload is not the issue here.

Our master data in C4C was created via manual migration approach, was not initially loaded from CRM to begin with.

We are also not using HCI or PI but rather a 3rd party middleware. I'm currently running tests via SOAP UI and this also occurs.

Furthermore, when we look on the front-end, the contact automatically inherits the address from the Account and there's no way of removing this, or else you run into an error: You can't remove organization address UUID.

Is there something we've missed to enable this to work?

Much appreciated for any insight.

Best regards,