on 09-27-2016 8:24 PM
Hi,
I am on DS/IS 4.2 SP5 n BO 4.1 SP6
I started to notice that the EIMservice is running with errors since this morning - in properties of the service it shows that the Data cleansing Advisor service - The service did not start.
I tried to restart the service but did not help
I did go thru all the threads and most of them refer to KB 2010744 - but I did see that the missing .jar file in the KB is available on my server.
Started to notice this behavior since this morning and was wondering what might the possible solution to get my IS up and running.
suggestions???
Hello,
Check also the following Kbas:
https://launchpad.support.sap.com/#/notes/2341373
https://launchpad.support.sap.com/#/notes/2186579
I hope this helps you.
Regards,
Asma
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Even i had the similar issue. Support suggested to replace lib directory with the files they sent me via mdocs. We have the same version as yours.
But in our case, it was resolved, after restarting the SIA and Job Server multiple times.
Below is the location where they suggested to replace.
<INSTALLDIR>\SAP BusinessObjects\SAP BusinessObjects Enterprise XI
4.0\java\pjs\services\ICC.DCAService
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