Installation Stuck Between O/S-Error: (OS 1069) The service did not start due to a logon failure and O/S-Error: (OS 1073) The specified service already exists

[Former Member]

Dear Gurus,

I am installing Solution Manager 7.2 ABAP using Oracle database.

During create database phase, I got below error:

In C:\Program Files\sapinst_instdir\SOLMAN72SR1\SOLMAN72SR1\ORA\INSTALL\STD\ABAP\oradim.log , it shows:

Enter password for Oracle service user: Instance created.

DIM-00019: create service error

O/S-Error: (OS 1069) The service did not start due to a logon failure.

Then, I manually enter SAPServiceSMP password in services.msc

The service started successfuly,

But, when I resume the installation, it throws another error:

DIM-00019: create service error

O/S-Error: (OS 1073) The specified service already exists.

Please help.

Thanks

Regards,

Fadzly Iqbal

[former_member215961 · Accepted solution]

Hi Fadzly Iqbal,

Sometimes the service doesn't finish succsessfully. Please reboot the server and restart the installation.

Cheers

[Former Member · Accepted solution]

Hi Gerrard,

I have restarted the server but still same.

Regards,

Fadzly Iqbal

[yakcinar · Accepted solution]

Hello Fadzly,

I am not sure about the solution but it seems as if if you delete the service and restart the installation it will pass.

I found below solution on .

stop the service

delete the service using oradim -delete <servicename> in a dos box.

Reboot the server.

Regards,

Yuksel AKCINAR

[Former Member · Accepted solution]

Hi Yuskel,

oradim -delete OracleServiceSMP gives:

DIM-00003: An argument is missing for the parameter.

Therefore, I use oradim -DELETE -SRVC OracleServiceSMP as per Oradim not able to create service which is marked as deletion instead

Before:

After:

Then, I restarted the server and continue the installation. But, it will give error:

Enter password for Oracle service user: Instance created.

DIM-00019: create service error

O/S-Error: (OS 1069) The service did not start due to a logon failure.

If I manually insert the correct password in services.msc and resume the installation, it will give back error:

DIM-00019: create service error

O/S-Error: (OS 1073) The specified service already exists.

Thanks

Regards,

Fadzly Iqbal

[Former Member · Accepted solution]

Hello Iqbal,

I came across same issue few weeks back, we tried all the above options like manually entered password and deleted the service, but none of them worked.

Finally we started the sapinst with Skip on error parameter, it bypassed the error step and  finished installation.

Before executing this ensure that  the oracle service is running.

Ex: sapinst.exe SAPINST_SKIP_ERRORSTEP=true

choose continue with old installation

Thanks,

Prem

[Former Member · Accepted solution]

Dear Prem,

Thanks a lot.

It is working

Regards,

Fadzly Iqbal