SAP C4C Tickets in offline mode!!

[DALJEET]

Hi Experts ,

I am trying to work on offline mode of the extended app of the SAP C4C .

I did all the configurations required , and was trying to create  ticket in the offline mode .

When I create a ticket , I see the field Serial ID as read only , and I am clueless why is that so .

That for me is the most important field in offline mode , any idea ??

How to make it editable/is some setting to be done?

  ??

??

Br'

Daljeet

[former_member221362]

Hi,

Determination of Installed Base, Serial ID , product & customer happens only the first time when installation point is selected. To redetermine please relaunch the QC for the Ticket . Same is true for Ticket screen.

also Please assign all Views from Work center Installation Point to the users who need the Serial ID field editable.

Regards,

Suresh

[DALJEET]

Hi ,

Thanks for the solution , I will delete and then sync again.

Have you checked this in offline mode that the field serial ID is available in Edit mode??

Br;

Daljeet

[former_member221362]

Hi Daljeet,

Please find the below link, which provides a list of objects that are supported and not supported in offline mode.

--> For the field Serial ID, its possible only to Display. Creation and Edit is not possible.

https://cp.hana.ondemand.com/dps/d/preview/14efa1336d8346158af3d6cbe0ec3 5d1/1605/en-US/frameset.html?b1ab5359b852479f8ce45819ce5cf90c.html.

Regards,

Suresh.

[DALJEET]

HI

I have this document , which clearly states that Serial ID is non editable at this moment , I was wondering how could you have this editable on your offline device.

Br'

Daljeet

[HorstSchaude]

Hello Daljeet,

Offlien is curently under development.

The first step is to show data on offline; later it will be possible to maintain SAP elements and even later extension data.

HTH,

   Horst

[DALJEET]

Hi ,

Thanks and I totally understand this , but Serial ID is a crucial part , while creating a Ticket , and we need this in editable mode ,

Just to make you aware , the F4/search help in the ticket (QC) is in very bad shape.

Br'

Daljeet

[HorstSchaude]

Hello Daljeet,

So there is much space to get better?

Bye,

   Horst