Credit Limit Approval Not Triggering for Specific Customer

[Former Member]

Dear Experts,

We have Credit Limit Approval setup in our system.

The term is simple - If "Deviation from Credit Limit" is Greater than 0

This gets triggered for most of the customers, except for one. I have not seen anything different regarding that customer, except that it is in Foreign Currency.

Has anyone come across this problem before ?

Will appreciate all the responses.

Thanks & Regards

Kanu

PS: Not sure why my name is coming as Lindsay Pointon. Per my understanding this was the name of person who created our account 10 years back. But I got it changed in past. Please share how can I get it rectified.

[kothandaraman_nagarajan]

Hi,

Please check Credit limit value for above customer.

Thanks

[Former Member]

Hi Nagarajan,

Thanks for the reply.

The credit limit is set to be zero for this customer. I have tried to test it by increasing it to GBP 1.0 but no success.

[kothandaraman_nagarajan]

Same scenario tested in 9.2 PL03 and its working. Share your approval setup and customer credit limit.

[Former Member]

Thanks for your response.

It is triggering for other customers as well in our case.

Just not for this customer.

Please see the screenshot below. I have to remove some of the confidential details.

[former_member233854]

You can make a quick test, as you said, the customer has a foreign currency, try to use the local currency and have a look if the approval is triggered

[kothandaraman_nagarajan]

Could you advice version and PL and also document for approval?

[Former Member]

The document is sales order.

Version is: 8.82 PL14

[Former Member]

HI Danilo,

I did the test, and the approval still not triggered.

It triggered for another foreign currency customer though.

thanks

Kanu

[kothandaraman_nagarajan]

Sorry, Sales order is created by document generation wizard or direct sales order?

[Former Member]

It was a sales quotation which was converted to a sales order.

Not sure we would use document generation wizard.

Sales Quotation is part of approval template.

[Former Member]

Further, the test sales orders for this customer that I have raised are all direct sales order without any sales quotation.

[kothandaraman_nagarajan]

Last question, Sales order is added in approval template?

[Former Member]

No problem Nagarajan.

Yes, sales order, along with quotation and delivery note is part of template.

[kothandaraman_nagarajan]

Please check below threads,

credit limit in 8.82 | SCN

https://scn.sap.com/thread/3600616

[Former Member]

I will try these out and post the results here.

Thanks for your help.