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ITSM & CHARM customization for autoconfirmation

Hi

I am after customization in Solution manager 7.1 SP12 for two requirements :

Incidents should be closed if change request completed.

Incidents should only confirmed if successor documents completed.

Till now what I did and that is not working is :

In SPRO -> sap solution manager -> capabilities -> change control management -> change request management framework -> Make settings for change transaction type.

I have configured successor and predecessor Transaction with user status and assigned actions but not sure why it's not working.

Regards

Prakash

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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Sep 23, 2016 at 08:40 AM

    Hi,

    I assume that you are creating the CR from the incident.

    In that case you need to maintain the predecessor document setting as YMIN with corresponding values.


    Regards

    Abhishek

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  • Posted on Sep 30, 2016 at 12:38 PM

    Thanks Abhishek,

    Now it's resolved, there was some configuration issue.

    Regards

    Prakash

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