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Former Member

ITSM : Sold to Party & Reported by field is not auto populating

Hi Experts,

I am not solman expert but currently working on Solman 7.1 SP14 & configured ITSM, i have configured access sequence & determine partner function procedure. now sold to party and reported by is working fine while creating service request(ZMQR) in crm_ui screen but the same thing when i m trying in creating incident both fields are not auto populating, however the same access sequence i have given to ZMIN also.

i tried changing & saving but no luck.

Can anyone help me on this.



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    Former Member
    Sep 22, 2016 at 07:27 AM

    Hi Experts,

    Any update on this?

    I got to know that there is some indexing responsible for this ?

    Can anyone suggest on this.

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    • Former Member

      i got the issue.

      issue with determine partner procedure. when i check the same. its showing me some deadlock.

      i fixed the same. now it's showing in both incident and service request.