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Former Member
Sep 21, 2016 at 08:07 AM

Some Inbound mails are not displaying in Agent inbox from IC web

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Hi Experts,

I am not able find some the inbound mails in Agent inbox. And if I search for them I can find them in Email Workbench (IC_Manager role) with status In Queue.


Could you pleasse provide me some inputs what may be the reason for not displaying just some e-mails in Agent inbox from IC web.


Thanks,


Andre