Auto Log off issue

[former_member231029]

Hi All,

I have set auto log off time to 4 hours at Company Setting -> Auto Log Off tab -> 4 hours.

But still some of the business user got logged off in 15 mins.

Is there something which i am missing to set/configure?

Thanks

Regards,

Vincet

[Former Member]

Hi Vincent,

Go through this Link.

https://www.tutorialspoint.com/sap_c4c/sap_c4c_adaptation.htm

Regards,

Srinivas Narasimman.

[former_member221362]

hi,

After an inactivity period of 60 minutes a message is displayed offering to prolong the session. The message adds a courtesy buffer of 5 minutes.

The confirmation will reset the timeout counter again and would count up to 60 minutes. Every interaction with the SAP system will reset this counter as well.

Session will be terminated, if the defined time frame has passed without any activity.

If the time set by you is not taken by  the system please create a ticket to SAP with the user details having this issue.

Regards,

Suresh

[former_member145507]

Hi Vincent,

Like Vara Prasad mentioned, the setting is only in Auto logoff.

In your case, maybe the auto logoff may have happenned incase you logged in with a different user on another UI say Responsive UI. Suppose, you already logged in with a particular user on both Silverlight and HTML5. Then, you go to Silverlight and logoff and login with another user in Silverlight. In that case, the HTML5 session will cease to exist.

Regards,

Pavithran

[Former Member]

Hi Pavithran,

Please find the attached screenshot for auto log off.

goto adapt --> Company settings --> auto log off tab set the time limit.

Regards,

Srinivas Narasimman.

[former_member190501]

Hi,

Company settings is the only place to maintain log-off time. Please raise an incident to SAP.

Thanks,

Raju