on 09-17-2016 11:44 AM
Hi Friends ,
We have an issue with Solman 7.2 system (on HANA). None of the URLs open (like workcenter) it just hangs when we try to open any URL .
It was working fine but we killed some sessions in SM50 , after that this issue started.
There is no problem in GUI transactions. There are no dumps and no errors in SM21/DB02/ST04/SICK.
Can you please advise what can be the possible issue , and starting point of where to investigate?
Regards,
Shaswat
Hi All ,
I do know that re-starting the SAP system solves (Most) issues, but asking a customer to restart production systems is not a straightforward thing. We need a root cause, and that's what I am looking for - suggestions on why this thing happens.
If there is memory issues, it should show up in ST02 or memory related ABAP dump. I don't see that.
There are a lot of free work processes, yes there are some jobs which seem to be stuck. But I want to know the exact linkage, why this would cause all URLs to hang?
More specifically is this issue related to HANA or UI5 (since the new user interface in Solman 7.2 is all on UI5) ? Has anyone faced this before.
Also I would like your thoughts on my earlier question - can we keep the JAVA system of Solman down , and what functionality will be effected ?
Thanks for your time to answer this !
Regards,
Shaswat
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Answering your queries 1 by 1, so please be patient & bear with me while I put the answers to your questions, if moreclarity requires then obviously I would love to provide the required assistance.
So, Back to
Questions & Solutions:-
14. So now here we also need to check out what and all Java Process taking long time, all types of Alerts overview & in-depth, if there there are any alerts created for that.
Hope I am able to put a Picture in front of you about what I wanted to tell you. Let me know after analyzing all these. If facing/feeling too critical or have less time to figure out & resolve matter, Then I would generally tell people to open a ticket with SAP. You can do so by dropping a mail to support.india@sap.com or else can check-out E-mail Addresses | SAP Support Portal
Thanks,
Kaushik
Please maintain below profile parameters...
icm/host_name_full in rz10 and activate SAP_JAVA in sicf..
Regards,
Gagandeep Singh
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I would suggest in this case the best & fastest scenario would be to restart the system. After the SAP start again 1 by 1 all the programs will be started. Here in your case the the jobs are running which you are checking in sm37. The dialogue Work Process are occupied as can be seen in SM50, so its running out-of-memory issue for temporary time-being. If these jobs all get completed, the matter would easily get resolved.
Thanks,
Kaushik
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Hi Sashwat,
If your URLs were working earlier properly then can you please try restarting your Solution Manager (ABAP+JAVA) application & database.
Thanks,
Manish
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Hi Rajat,
SMICM seems to be fine, all services are active.
Manish,
The issue is not with JAVA stack, any URL (webynpro,BSP) does not load.
I was able to resolve the issue temporarily, I cancelled all running batch jobs and set everything from "released" to "scheduled". The URL was visible again.
However, the issue appeared again today.
Also, I do see lot of sessions with user SAPJSF in SM50 , there seems to be lot of communication sessions between ABAP Solman system and its corresponding JAVA Solman system . Can this be the cause of the issue ?
Can we keep the JAVA system down , will it effect the working of Solman ?
Earlier JAVA was used for Maintenance Optimizer but now that functionality has been removed so we should be able to keep it shut down.
Regards,
Shaswat
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