Leave request WS21500001 not visible to manager

[Former Member]

Hello WF Experts,

We are using standard SAP Workflow WS21500001 for leave requests. Its not modified.

Employee registers his leave, workflow is started and goes to task TS21500003. In this moment work items should be visible in manager's inbox for approval. And it is in 99%, but sometimes managers doesn't get any work items. In SWIA I can see, that they are in status READY. When opening Workflow log and checking for agent I am getting message 'No selected agents'. No errors in step history.

In PTARQ I can see different picture. Status for leave is SENT and correct manager found in fields 'Next Agent' and 'Pers. No'.

I've also checked OM and it hasn't changed at that moment. Org.unit was in the same condition.

Any ideas?

Possible solutions for existing issues?

I've tried to find a way how I can forward leaves to new/same manager, but it looks like SAP doesn't have standard program/solution for that. In ptarq we can only post, approve or delete leaves.

[Former Member]

Hi Aigars,

Is your agent determination rule required some data from previous step or is it dependent up on previous step value ? Its my gusess please check during agent determination rule execution whether you have all the required information available ?

Also check is there any run time error in your system i.e. ST22.

Thanks,

Prakash

[StephaneBailleu]

Hi

SAP has standard way of recalculating the rule to determine the agent of a workitem transaction SWI1_RULE

SAP has standard transaction to transfer a work item from transaction SWI2_ADM1

But could you check that the agents for which is it not working are not excluded agent or are in the task as assigned agent ?

Try to solve the root cause, transfert of the work item is a temporary soltion

Cheers

Stephane