Skip to Content
author's profile photo Former Member
Former Member

Cannot see messages reported by me in Solman ITSM

Hello Experts,

Suddenly i cannot see the messages reported by me section in Solman ITSM. I want to know what´s the reason of this, attached image of the issue.

It was working fine before showing all the incidents reported.

Regards,

Alvaro

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

2 Answers

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Sep 19, 2016 at 03:15 PM

    Issue solved.

    Suddenly transaction type ZMIV disappeared from role ZSAP_SUPPDESK_CREATE.

    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Sep 16, 2016 at 05:16 AM

    Hi Alvaro

    Sorry to say but based on your explanation it would be a small miracle that someone guesses without further information how this has happened. You never know of course, it might just happen but I would strongly suggest you to provide more information.

    Did someone make any kind of change to settings or customizing for example? Did you check the widget configuration in the customizing?

    Can you log the whole process perhaps to provide more details? How did you create an incident for example, self service or?

    Did you check logging on the system (SLG1 for example)?

    I hope that by giving more information, someone might be able to help you out.

    Best regards

    Tom

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.