Windows 10_403 Access denied

[sandeepkarnati]

Hello Team,

getting error "403 Access Denied,you dont have the permissions to access this resource" when trying to run the report on ERP system.and also receive white screens while working in Dispute cases frequently

this issue is happening after upgrading to windows 10.

could someone help me to fix the issue

[kaus19d]

Hi ,

Check the Adobe Flash & Java version up-to-date. Also do a latest Update for Windows is on or not because this Windows 10 Security update has become the most recent issue for a lot of customers,

1. KB3161606

2. KB3161608

3. KB3150513

Uninstall the above Security patches if installed & Turn oFF Automatic Updates.

Also a know matter in Microsoft Forum,

Windows 10 - Certificate/SSL Errors After Upgrade - Microsoft Community

Thanks,

Kaushik

[kaus19d]

Also a temporary fix for this is also provided from Microsoft side,

https://support.microsoft.com/en-in/kb/902932

Also another solution is provided in the below,

https://www.youtube.com/watch?v=qCer74W252c

Also for some of my friends , issue got sorted, after in IE the LAN was selected without a proxy settings.

Thanks,

Kaushik

[sandeepkarnati]

Hello Kaushik,

thanks for the reply...will review the links

1)issue with 403 access denied  solved.Now issue is with white screens.

white screens are occuring when i am trying to add the notes after attachements,this is happening only for PDF attachments...this is occuring only when i use portal(IE)

2)if i use GUI when i try to add notes after the attachement ,GUI is crashing.

[kaus19d]

For that Crashing matter would like to inform you to 1st start from the provided youtube link & also uninstall the security updates mentioned, in case found in your Installed-updates list.

Thanks,

Kaushik

[sandeepkarnati]

did steps you mentioned...no luck

[kaus19d]

Hi ,

If you are installing a new version of IE, then it is better via windows update only you download the latest IE & install like below.

So more additional things to check-out -- Java version of the local system

Clear temp files in  Windows+R -> temp, Windows+R -> %temp% , Windows+R -> prefetch

Also check out:-

Common Issues with IE 11 Browser - CRM - SCN Wiki

Also invalidate the /nSMICM cache:

/nSMICM -> menu Goto > HTTP Server Cache > Invalidate Globally

Also check whether the following objects are published in /nSE80 -> package: s_webgui

RIGHT click on SYSTEM and select publish

and

RIGHT click on WEBGUI and select publish

Also in /nSITSPMON -> Switch to tab: template and mime cache and press all the 3 invalidate buttons.

Thanks,

Kaushik

[Former Member]

Hi Sandeep,

Can you please share more details about the issue. Some screenshots will be great help to provide solution.

Thanks,

Manas

[sandeepkarnati]

Hello Manas,

thanks for the quick reply.access denied issue is solved.but having issue with white screens still.

regarding white screens i will share more details with you in a while....just to give you quick outlook here is where issue occuring.,when i am editing the disputes i need to attache files at some point ant then need to add text in the comment box.attachment is working fine,when i enter the text and clicked on copy button,is poping up the white screen.

i will share more details with you in a while

[sandeepkarnati]

Hello Manas,

Here is where i am facing the issue.

1)navigating to dispute cases

2)select the dispute and it will give you below screen  and Attach any document under various folder

3)select documents with templets

4)And  got the white screen about 2 seconds after the attachment was completed

5)white screen

actually it suppose to give window to enter the text

[sandeepkarnati]

actually this is happening after upgrading to windows 10.can we fix it here?

is there any to be fixed on the backend?

[Former Member]

What is the IE version. Also did you try to launch the same URL in a different browser.

Thanks,

Manas

[sandeepkarnati]

Hello Manas,

IE11....actually i tryed to launch URL in different browser,but disputes will not be supported in Chrome.

is there any thing to do with compatibility  mode of IE?

[sandeepkarnati]

Hello Manas,

that would be great if you can provide some update here

[Former Member]

Hi Sandeep,

Did you try after setting the compatibility mode on for IE?

Thanks,

Manas

[sandeepkarnati]

yes...i did

i added *companyname.com* and *.companyname.com

[sandeepkarnati]

yes...i did

i added *companyname.com* and *.companyname.com

same issue

[kaus19d]

Hi ,

One of our friends matter like this just got fixed this issue by adding the SAP Server Domain to the list of Servers for which to use the compatibility view within IE11, like adding sapserver.microsoft.com

Can be found in IE11 at " Extras/Tools -> Compatibility View Settings ".

You may have to press "alt" for this Option menu to Pop up.

Hope this helps.

Thanks,

Kaushik