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Phone calls management in WebUI / SAPUI5

Dear Experts,

we are investigating topic of phone calls within CRM-IC. The question is if we have CRM-IC integrated with BCM, are we able to pickup the phone directly in WebUI or SAPUI5 and talk thru a microphone connected to the computer? Is there any documentation available covering this topic?

thanks in advance!

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  • Posted on Sep 14, 2016 at 01:55 PM

    Hello Pawel,

    Regarding your question have you checked the below link which provides more details on the topic. Call list integration between SAP CRM and SAP BCM.

    http://scn.sap.com/docs/DOC-52537

    Regards,
    David

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