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Sep 13, 2016 at 04:26 PM

C4C Relay Email Server Queries


Hi team

I have a query regarding a particular scenario:

We have several email channels set up as inbound and outbound on our instance of C4C.

If the relay server that receives, analyses and converts the incoming mail items fails - there is unexpected downtime etc.

What happens to these potential tickets? Are they maintained in the system and retroactively converted once the system comes back online?

Could we successfully send mail items from the system during this time?

Would the generic inbox set up to autoforward the mail receive an error from the relay server saying the item was not delivered?

If they are not contained anywhere (don't reach the C4C relay server) how can they be reconverted once the system comes back online?

Thanks and Regards