Resource Scheduler

[Former Member]

Hello Expert ,

How do we config /  use Resource Scheduler for auto assignment of tickets.

Regards,

Chetan.

[Biesi · Accepted solution]

Hi Chetan,

while creating a ticket and adding a (service) item you can set a "scheduling method". This drop down replaces the "scheduling relevance" and steers if the item is meant to be:

- scheduled manually

- is getting automatically dispatched

- or (1611 onwards) can offer an appointment.

At the fine tuning of the items you can directly assign the default value for the scheduling method.

Hope this hepls

Alex