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Former Member
Sep 13, 2016 at 01:14 AM

Error Installing AO 2.3



We are trying to upgrade our users from AO 1.4 and EPM 10.0 SP 22 to AO 2.3. We have a bath file which does the following:

::Uninstall EPM add-in v22

MsiExec.exe /X{2C342070-8569-41F7-9DB4-6FF7D63AACA2} /qn

::Install Visual Studio Tools

"\\fre_filer02\sw_dist\BOBJ_Analysis\Analysis_23\vstor_redist.exe" /q

::Install .Net Framework

"\\fre_filer02\sw_dist\BOBJ_Analysis\Analysis_23\NDP461-KB3102436-x86-x64-AllOS-ENU.exe" /q /norestart

::INstall Analysis For Office

"\\fre_filer02\sw_dist\BOBJ_Analysis\Analysis_23\AOFFICE23SP00_0-70001611.EXE" /nodlg

For the majority of users this is working perfectly, but for a very small percentage the install completes and Analysis is added, but EPM is NOT.

Upon checking and trying to manually re-run the install, I find the error message attached.

I went into the programs and features to confirm that EPM was uninstalled and found no EPM program installed.

The only suggestions I've seen so far on the forums is to perform a "clean uninstall" but there are no directions given for this.

Thanks in advance for the assistance!