Sep 08, 2016 at 12:07 PM

SUM SP17 fails on Specify OS User credentials

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Hi,

I am upgrading Netweaver from 7.4 to 7.5 using SUM SP17 patch 8

After logging in to SUM from my browser using http://<server>:1128/lmsl/sumjava/VA6/index.html I get to the the Specify OS User credentials screen where I enter my local va6adm user. The step fails and the message says to look at SAP Note 927637, which I have done but not totally understanding. I have tried adding the row service/admin_user=./va6adm and restarting, but without success.

The INPUT_OS_USER_PASSWORDS_02 contains

Sep 8, 2016 11:47:53 AM [Info ]: Process ID 93, name sapcontrol has been started.

Sep 8, 2016 11:47:53 AM [Info ]: Command line: sapcontrol -nr 00 -host SEVA162 -prot NI_HTTPS -function ParameterValue SAPPROFILE

Sep 8, 2016 11:47:53 AM [Info ]: Standard out: D:\usr\sap\VA6\SUM\sdt\tmp\SAPCONTROL_PARAMETERVALUE_00_08.OUT

Sep 8, 2016 11:47:53 AM [Info ]: Process ID 93 has been started.

Sep 8, 2016 11:47:53 AM [Info ]: Waiting for process ID 93, name sapcontrol to finish.

Sep 8, 2016 11:47:53 AM [Info ]: Process ID 93, name sapcontrol has been finished, exit code 1.

Sep 8, 2016 11:47:53 AM [Info ]: Error in detection of instance profile path/dir via sapcontrol

Sep 8, 2016 11:47:53 AM [Warning]: Can not find profile on central instance. System PKI will not be used.

Sep 8, 2016 11:47:53 AM [Info ]: Process ID 94, name sapcontrol has been started.

Sep 8, 2016 11:47:53 AM [Info ]: Command line: sapcontrol -nr 00 -host SEVA162 -prot NI_HTTPS -function AccessCheck Stop

Sep 8, 2016 11:47:53 AM [Info ]: Standard out: D:\usr\sap\VA6\SUM\sdt\tmp\SAPCONTROL_ACCESSCHECK_00_07.OUT

Sep 8, 2016 11:47:53 AM [Info ]: Process ID 94 has been started.

Sep 8, 2016 11:47:53 AM [Info ]: Waiting for process ID 94, name sapcontrol to finish.

Sep 8, 2016 11:47:54 AM [Info ]: Process ID 94, name sapcontrol has been finished, exit code 1.

Sep 8, 2016 11:47:54 AM [Info ]: Process ID 95, name sapcontrol has been started.

Sep 8, 2016 11:47:54 AM [Info ]: Command line: sapcontrol -nr 00 -host SEVA162 -prot NI_HTTPS -function ParameterValue SAPPROFILE

Sep 8, 2016 11:47:54 AM [Info ]: Standard out: D:\usr\sap\VA6\SUM\sdt\tmp\SAPCONTROL_PARAMETERVALUE_00_09.OUT

Sep 8, 2016 11:47:54 AM [Info ]: Process ID 95 has been started.

Sep 8, 2016 11:47:54 AM [Info ]: Waiting for process ID 95, name sapcontrol to finish.

Sep 8, 2016 11:47:54 AM [Info ]: Process ID 95, name sapcontrol has been finished, exit code 1.

Sep 8, 2016 11:47:54 AM [Info ]: Error in detection of instance profile path/dir via sapcontrol

Sep 8, 2016 11:47:54 AM [Warning]: Can not find profile on central instance. System PKI will not be used.

Sep 8, 2016 11:47:54 AM [Info ]: Process ID 96, name sapcontrol has been started.

Sep 8, 2016 11:47:54 AM [Info ]: Command line: sapcontrol -nr 00 -host SEVA162 -prot NI_HTTPS -function GetProcessList

Sep 8, 2016 11:47:54 AM [Info ]: Standard out: D:\usr\sap\VA6\SUM\sdt\tmp\SAPCONTROL_GETPROCESSLIST_00_04.OUT

Sep 8, 2016 11:47:54 AM [Info ]: Process ID 96 has been started.

Sep 8, 2016 11:47:54 AM [Info ]: Waiting for process ID 96, name sapcontrol to finish.

Sep 8, 2016 11:47:54 AM [Info ]: Process ID 96, name sapcontrol has been finished, exit code 3.

Sep 8, 2016 11:47:54 AM [Info ]: The sapcontrol service on host SEVA162 and instance 00 is started.

Sep 8, 2016 11:47:54 AM [Info ]: Dialog eliminator UserCredentialsEliminator does not allow to omit dialog UserCredentialsDialog

Sep 8, 2016 11:48:03 AM [Info ]: Boolean variable message: false

Sep 8, 2016 11:48:03 AM [Info ]: Process ID 97, name sapcontrol has been started.

Sep 8, 2016 11:48:03 AM [Info ]: Command line: sapcontrol -nr 00 -host SEVA162 -user va6adm-prot NI_HTTPS -function ParameterValue SAPPROFILE

Sep 8, 2016 11:48:03 AM [Info ]: Standard out: D:\usr\sap\VA6\SUM\sdt\tmp\SAPCONTROL_PARAMETERVALUE_00_10.OUT

Sep 8, 2016 11:48:03 AM [Info ]: Process ID 97 has been started.

Sep 8, 2016 11:48:03 AM [Info ]: Waiting for process ID 97, name sapcontrol to finish.

Sep 8, 2016 11:48:03 AM [Info ]: Process ID 97, name sapcontrol has been finished, exit code 0.

Sep 8, 2016 11:48:03 AM [Info ]: Process ID 98, name sapcontrol has been started.

Sep 8, 2016 11:48:03 AM [Info ]: Command line: sapcontrol -nr 00 -host SEVA162 -user va6adm-systempki \\SEVA162\sapmnt\VA6\SYS\profile\VA6_J00_SEVA162 -function AccessCheck Stop

Sep 8, 2016 11:48:03 AM [Info ]: Standard out: D:\usr\sap\VA6\SUM\sdt\tmp\SAPCONTROL_ACCESSCHECK_00_08.OUT

Sep 8, 2016 11:48:03 AM [Info ]: Process ID 98 has been started.

Sep 8, 2016 11:48:03 AM [Info ]: Waiting for process ID 98, name sapcontrol to finish.

Sep 8, 2016 11:48:03 AM [Info ]: Process ID 98, name sapcontrol has been finished, exit code 1.

Sep 8, 2016 11:48:03 AM [Info ]: Process ID 99, name sapcontrol has been started.

Sep 8, 2016 11:48:03 AM [Info ]: Command line: sapcontrol -nr 00 -host SEVA162 -user va6adm-systempki \\SEVA162\sapmnt\VA6\SYS\profile\VA6_J00_SEVA162 -function GetProcessList

Sep 8, 2016 11:48:03 AM [Info ]: Standard out: D:\usr\sap\VA6\SUM\sdt\tmp\SAPCONTROL_GETPROCESSLIST_00_05.OUT

Sep 8, 2016 11:48:03 AM [Info ]: Process ID 99 has been started.

Sep 8, 2016 11:48:03 AM [Info ]: Waiting for process ID 99, name sapcontrol to finish.

Sep 8, 2016 11:48:03 AM [Info ]: Process ID 99, name sapcontrol has been finished, exit code 1.

Sep 8, 2016 11:48:03 AM [Info ]: The sapcontrol service on host SEVA162 and instance 00 is not started.

Sep 8, 2016 11:48:03 AM [Info ]: Process ID 100, name sapcontrol has been started.

Sep 8, 2016 11:48:03 AM [Info ]: Command line: sapcontrol -nr 00 -host SEVA162 -user va6adm-systempki \\SEVA162\sapmnt\VA6\SYS\profile\VA6_J00_SEVA162 -function GetProcessList

Sep 8, 2016 11:48:03 AM [Info ]: Standard out: D:\usr\sap\VA6\SUM\sdt\tmp\SAPCONTROL_GETPROCESSLIST_00_06.OUT

Sep 8, 2016 11:48:03 AM [Info ]: Process ID 100 has been started.

Sep 8, 2016 11:48:03 AM [Info ]: Waiting for process ID 100, name sapcontrol to finish.

Sep 8, 2016 11:48:03 AM [Info ]: Process ID 100, name sapcontrol has been finished, exit code 1.

Sep 8, 2016 11:48:03 AM [Info ]: The sapcontrol service on host SEVA162 and instance 00 is not started.

Sep 8, 2016 11:48:03 AM [Info ]: Dialog eliminator UserCredentialsEliminator does not allow to omit dialog UserCredentialsDialog

The command:sapcontrol -nr 00 -host SEVA162 -user va6adm-prot NI_HTTPS -function ParameterValue SAPPROFILE gives