How To Create a support ticket from the ByD tenant

[former_member195863]

Hi Experts,

I have some problems with Third party 3pl Byd  services.

I need some support from BYD.

How can I Create a support ticket from the ByD tenant ?

Kind Regards

Cuong

[Former Member · Accepted solution]

Hi Cuong,

     Open  Help Center  from the  issue  screen ( ie  from 3pl service in your case), and at the bottom you can see the  " Solve Problem or Report Incident" as show below.

then Click Next

then , enter the details abut the issue

    1. Subject ,  2. Category , 3. Description , 4. Priority , 5. Forward to Provider

then check the box for the Screenshot Relevant if the screen is relevant to the issue, else  uncheck it

Click Next. to add attachments  related to the issue (OPTIONAL) as Link or File..

Then  Click Finish..

Note:  WoC-->Personnel Administration --> Regular Tasks --> Change Work Place Contact Data. Select the employee and Maintain communication data. Email and Phone number is necessary to raise the ticket..

Thanks

Vijay

[former_member195863 · Accepted solution]

Dear Vijay

Thank for your support.

I can not find Personnel Administration -> regular tasks

Can you show me it by Image ?

Thank

Cuong

[Former Member · Accepted solution]

Dear Cuong,

     

If no access  to you. Please check with  super user to add your details as required

Thanks

Vijay

[Ankit]

Hello Cuong,

Further you can refer the Blog: All About Incident in SAP Business by Design(ByD).

Regards,

Ankit K