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author's profile photo Former Member
Former Member

Restrict workflow email to once in C4C

Hi Guys,

I have set up a Workflow which triggers an email notification when based on service ticket type and status.

Now I want this email to trigger only once.

How do I set this up in Workflow configuration?

Can anyone please help.

Regards,

Subhasish

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 08, 2016 at 06:01 AM

    Hi Subhasish,

    In the configuration, it is not possible to indicate to trigger only once. I can only think of below options:

    1. You can provide the timing as "Scheduled" and select the appropriate event(Created on or Resolved on etc...). But, in this case, there is still a chance that you will get few emails fulfilling the same condition created exactly at the same time by another Business User.

    2. In the workflow condition, along with ticket type and status, you could try and find another unique ID which will be unique to the instance or maybe via an extension field and include this also as AND condition. This will ensure that you get only a single email for the instance.

    3. Eventually, the best way is to just make the workflow inactive after its single use for your purpose. The same would also be recommended eventually for point no. 2.

    Regards,

    Pavithran

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