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author's profile photo Former Member
Former Member

Live Activity Pane not getting updated

Hi Team,

I am trying to simulate Phone Call using CTI Adapter Simulator but not getting updated on Live Activity Pane.

I have Performed following :

1) Downloaded Latest CTI Adapter

2) De scoped Scoping Questionnaire - do you want to enable secure communication (HTTPS) for CTI Integration ?

3) Changed IE Settings - Enabled Mixed Content

4) Made Https://*.crm.ondemand.com as a trusted site

Any help will be highly appreciated.

Thanks,

Satish

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3 Answers

  • Posted on Sep 02, 2016 at 07:16 PM

    To use Live Activity, there's a (invisible) field that must be added on the screen.

    Try editing Master Layout and check if the field "CTI Integratoin (Do not remove)" is already added on the panel.



    Thanks.


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  • Posted on Sep 02, 2016 at 02:08 PM

    Hi,

    It looks everything is fine, raise ticke to SAP, mostly a fix is required here i guess.

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 06, 2016 at 07:02 AM

    Hi All,

    Thanks for your response, My Issue has been resolved.

    Satish

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