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Former Member

Text field cut off

We recently upgraded our Crystal Report from v11.5 to 14.1. When running the reports (specifically via TrackWise), the reports preview fine. But when exporting to print to PDF or Word, the right side of many fields gets cut off. Changing the field properties to can grow and justified (rather than left-aligned) alleviates most of the issues. However, when there is one lingering word on a line, it may still get cut off (PDF) or when a lone word on it's own, the bottoms of the p's or other letters "hanging low" get cut off.

Saving the files and converting to the new version of Crystal doesn't resolve this either. I've also tried increasing the page margin space, to no avail. Even text boxes in the middle of a page are cut off.

Has anyone else experienced this? Seems it is a system issue that could be resolved with a setting. I really don't want to update fields in every report (we have hundreds).

I've contacted Sparta (TrackWise) support and am waiting on a response from them. Thought I would see if other Crystal users have experienced this with other application upgrades.

Thanks in advance for any input.

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  • Posted on Sep 02, 2016 at 06:20 PM

    Contacting Sparta (TrackWise) was the best thing to do as it may be they do not support CR V. 14.1. But let's see if anyone has more experience with this. And if Sparta (TrackWise) come back to you, please do post their answer 😊

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 12, 2016 at 02:58 PM

    This is a known issue with both SAP (1835763) and Sparta. The SAP fix didn't work. Sparta addressed in a subsequent minor revision. We have yet to upgrade TrackWise to the newer version, but hoping that will resolve the issue.

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