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Movement type for Nonstock materials

Hi Experts,

I have created a service confirmation with a non stock material. After i complete the service confirmation, im getting error "enter a customer for special stock w (notification e m7 072)" . When i maintain the stock for that partner in MB11, the error is gone and a goods movement document is created with movement type 291. But why a goods movement is getting created for a non stock material as we are not maintaining any stock for these materials. Can you please tell me what configuration i'm missing or which movement type i should maintain for non stock material.

Configuration i did is, i have maintained item categories for Stockable materials and service transaction with movement type 291 under IMG> CRM> Transaction> settings for complaints> Integration > logistic integration > define transfer parameter for goods movement.

I did not maintain this config for non stockable item categories. Am i missing anything here ?

Thanks in Advance.


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  • Posted on Sep 08, 2016 at 02:42 PM

    Hello Kiran,

    could you check which logistic integration scenario to you have setup ?

    I guess you are using the scenario with "Material Withdrawal process" which trigger the creation of a reservation on ECC side by creating the CRM Service order, afterwards in the service confirmation you confirmed the material used with reference to these material reservation.

    The Question is why you want to reserve a "Non Stock Material" respectively why you require a confirmation for you Nonstock Material.

    Best Regards


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